Deposits
Our stated minimum deposit is £10. We display method-specific minimum deposit and withdrawal amounts beside methods in the casino software. Deposits take effect immediately after successful confirmation from the selected payment processor, except Wire Transfer Deposits.
We attempt automated verification of your registration details before you can deposit or gamble. If it fails, you must upload ID and a recent Utility Bill through Upload Docs in My Account or Personal Area and await verification before depositing or gambling. We do not accept documents through other submission channels.
We require deposits from a payment method in your own name and prohibit using another person's payment source. A name mismatch may prompt identity checks and voiding of winnings. If we discover a third-party deposit, we block further use of that method and void related winnings. We return the deposit only after receiving ID and signed Letters of Authority from both the account holder and payment-method holder. Spent money is not refunded, and failure to provide the documents may restrict the account.
For Paysafecard deposits, select it in payment options, enter an amount in euros and any applicable bonus code, then complete Paysafecard PIN entry. Vouchers are listed at €10, €25, €50 and €100. You can combine up to ten for one payment, including residual credit.
Withdrawal requests
We process withdrawals only from a Real Money Account with a successful deposit. Submit a request through the withdrawal page in our casino software. We do not accept withdrawal requests by email, telephone or other routes. An individual per-transaction amount appears under more info on that page. After one request is processed, you can make another, with no daily, weekly or monthly limit on the number of transactions. You can email support to request a higher or lower transaction amount or an increase to a pending request.
We operate a Closed-Loop transaction process. If your deposit method cannot receive withdrawals, we require full ownership verification of an alternative method before payment. We pay your preferred method insofar as practical, but may use other available methods after verifying that you own them.
Our withdrawal surcharge schedule can change. We deduct an applicable surcharge before processing.
| Withdrawal method |
Listed surcharge and condition |
| Wire Transfer |
£10, with no charge for transfers over £500 and a £50 minimum transaction |
| Cards |
No charge |
| Online Wallets |
No charge |
We aim to process withdrawals within a few hours. Supplying necessary documentation helps avoid delays. We review play for breaches of our terms or bonus policy before processing and send funds immediately once a request is fully processed. Wins of £5,000 or more and jackpot wins may take longer while we verify the win and complete required checks.
We may delay or stop processing while a deposit awaits final approval or if its original funds are not received within 24 hours. If those funds remain unpaid, we cancel winnings made through that deposit. When we cannot pay a chosen method and have no alternative details, we reverse the request to your bankroll after 7 days.
An active bonus does not prevent a withdrawal, but withdrawing requires cancellation of the entire bonus balance, including winnings accrued using that bonus. To recover funds from an inactive account, log in and request a withdrawal. For a blocked or excluded account, contact Customer Support to recover funds.