Lord Ping Privacy Policy
Privacy and support
Here we explain your privacy choices and how personal information is handled for Lord Ping gambling accounts. For questions concerning this site, contact our support team at [email protected].
Skill on Net Ltd, registered in Malta as C50024, operates the Lord Ping gambling service. The account-data practices below concern that operator. Direct requests about gambling-account records to the operator's data protection team through the contact details in its account privacy notice.
Information connected with your account
The operator receives details you supply during registration, payments and support conversations. These can include your name, contact details, birth date, occupation, income, payment information and documents needed for verification.
Account activity also creates records, including bets and support chats. Device and browsing information can include location, browser details and interactions with the service. Aggregated technical information helps the operator assess how its services function.
For identity, money-laundering and safer-gambling checks, the operator may compare your details with external records and public information. It records the results. Where an account moves from a previous provider, relevant verification documents and any current timeout or exclusion restrictions may also transfer.
Why account information is used
| Purpose | Basis described by the operator |
|---|---|
| Opening and running an account, handling payments and providing support | Fulfilling the customer agreement; legal duties also apply to account and payment checks. |
| Checking age and identity, preventing money laundering and meeting safer-gambling requirements | Compliance with legal and regulatory duties. |
| Sending marketing communications | Your consent, which can be withdrawn. |
| Research and service improvements | Legitimate interests, subject to your interests and fundamental rights taking priority where applicable. |
| Investigating unlawful activity and responding to required disclosures | Compliance with legal obligations. |
Sharing information
Skill on Net Ltd may use service providers for payments, verification, fraud checks and other operational tasks. Its policy describes contractual requirements governing those providers' handling of personal information.
Information, including gaming records where relevant, may be disclosed to regulators or law-enforcement bodies for investigations and regulatory compliance. The policy also allows selected third-party sharing for customer-experience work, relevant promotions and dispute handling where an appropriate lawful basis applies.
International processing is subject to the conditions and safeguards described in the operator's policy. These include adequacy arrangements or contractual protections where applicable; account information is not necessarily stored exclusively in the UK.
GamProtect and safer gambling
The operator participates in GamProtect, also called Single Customer View, to help identify people at serious risk of gambling harm. Participating operators can use shared information to assess risk across accounts and take protective action.
The shared record can include identifying and contact details, a customer identifier and a risk-status flag. The policy excludes gambling histories, play patterns, self-exclusion details and internal safer-gambling indicators from this particular exchange. GamProtect sharing is for harm prevention, not advertising or commercial campaigns.
Skill on Net Ltd remains responsible as controller for the information it submits; Tutelar processes that information within the scheme. If the original operator is unavailable, the receiving operator and GamProtect Ltd act jointly as controllers for those remaining records.
How long records remain
The operator uses different retention periods according to the information's purpose and applicable requirements. Gambling regulation, financial-crime checks, tax, payments, complaints and audits can require records to remain after an account closes.
When the relevant reasons for keeping information end, the operator's policy provides for deletion or anonymisation. GamProtect records follow their harm-prevention purpose and can have a different retention period from ordinary account records.
Your choices and requests
The operator's privacy policy describes rights to:
- Ask what personal information is held and request a copy.
- Correct details that are wrong or incomplete.
- Request deletion, restricted use or a portable copy where the relevant conditions apply.
- Object to processing, including direct marketing.
- Raise concerns involving automated decisions or profiling.
These rights have conditions and exceptions. Closing an account or asking for deletion does not automatically remove records needed for legal duties or safeguarding. GamProtect requests may be limited where processing remains necessary to protect people at risk; rights concerning records left by an unavailable operator can be raised with the receiving operator or GamProtect Ltd.
Marketing consent can be withdrawn through the unsubscribe option, account preferences or the operator's support channels. Withdrawal does not change the lawfulness of earlier processing based on that consent.
The operator may verify your identity before answering a data request. If you disagree with its handling of a privacy complaint, its policy recognises the option to complain to the relevant supervisory authority, including the Information Commissioner's Office for UK concerns.
Cookies and contacting support
See our cookies page for cookie guidance. Browser controls allow you to review or remove stored cookies; blocking essential cookies can affect access to website features.
For a privacy question about this site, write to [email protected] with a brief explanation. Do not include passwords, full payment-card details or identity documents in that initial message. Gambling-account access, correction and deletion requests belong with the operator's data protection team.