Lord Ping Responsible Gambling
Keep play within your limits
At Lord Ping, we encourage you to treat gambling as paid entertainment, never as income or a way to recover losses. Set aside only money you can lose without affecting rent, bills or everyday needs. Decide on a time limit before starting and check your spending in the account's Balance section.
If gambling starts to feel uncomfortable, stop and consider a break or self-exclusion. The account controls below belong to the Lord Ping gambling service operated by Skill on Net Ltd.
Set a deposit limit
Daily, weekly and monthly deposit limits are available during registration and can be changed through My Account. The terms also describe access through the Cashier. Where several limits overlap, the most restrictive allowance applies.
| Change or setting | How it works |
|---|---|
| Lower a deposit limit | The reduction applies straight away. |
| Raise a deposit limit | The increase has a 24-hour waiting period. |
| Set several limits | Each limit still applies; a larger weekly allowance does not override a smaller daily cap. |
| Hold other accounts with the operator | Deposit limits are separate for each account. Set them on every account where you need them. |
Take a break or self-exclude
Open Player Limitation within My Account, or ask the casino account support team for help.
| Option | Duration and scope |
|---|---|
| Freeze or cooling-off | Choose 24 hours or a period of 1–6 weeks. Only the selected account is restricted, and it becomes active again when that period ends. |
| Self-exclusion | The terms specify a minimum of six months and a maximum of five years. Restrictions extend to other known accounts under Skill on Net Ltd's same licence. Access does not resume automatically. |
The responsible gaming policy says you cannot request reactivation within 180 days of setting self-exclusion. After setting it, contact account support to arrange a longer period of one, two, three, four or five years. You must complete the applicable exclusion period before seeking to return.
During self-exclusion, deposits and gambling are blocked. The operator also stops marketing, although removal across its marketing databases can take up to 24 hours. After the exclusion period ends, the account stays restricted until you ask the operator by telephone or in person to consider reactivation. A further 24-hour cooling-off period precedes activation.
Skill on Net Ltd's terms allow access to some limitation tools to depend on completed identity checks. Contact account support if you cannot access a control. Where concerns about gambling addiction are the reason for leaving, use self-exclusion or GamStop rather than ordinary account closure.
Do not attempt to play through a restricted account. Under the operator's terms, winnings from such play are removed, only unspent deposited funds are returned, and deposits already lost are not reimbursed. A player-limitation request also ends entitlement to previously offered bonuses, cashback and personal offers; the operator may remove accumulated VIP points and reset the VIP level.
Review your time and activity
Set a Game Status Reminder in My Account and choose the interval in minutes, or ask account support to configure it. The reminder offers options to continue, review game history or close the game and log out. Its timer begins when a game opens and restarts when another game is opened.
SafeMate, within the account's Responsible Gaming section, shows spending, results and playing time over the previous six months. Its self-assessment lets you compare your estimates with recorded activity. If you also play at other SkillOnNet casinos, SafeMate combines activity across those accounts. Where its figures differ from My Account, use My Account as the latest record.
Get support beyond your account
You can explore GamStop for self-exclusion across participating gambling websites in Great Britain. Keep your registration details consistent with those on your gambling accounts.
The Lord Ping responsible gaming materials list these routes to help:
- National Gambling Helpline: 0808 8020 133.
- GamCare: gambling support, including forums and group chatrooms.
- GambleAware: information and help finding support.
- Gambling Therapy: online support in several languages.
- Gamblers Anonymous: support from others with experience of gambling problems.
- Payplan: help with debt concerns.
Bank gambling blocks can provide another practical barrier. GamCare's guidance covers financial providers offering these controls. Support is also worth seeking if your spending or playing time is substantially higher than you expected.
Keep children away from gambling
Lord Ping accounts are for adults aged 18 and over. Skill on Net Ltd uses manual and automated age checks and closes accounts registered by underage players.
On shared devices, use separate child profiles and filtering controls. Keep passwords and payment details out of children's reach, avoid saving login credentials, and sign out after each session. Do not let children use your gambling account or watch you play.
Contact and related pages
For questions about this site, contact our support at [email protected]. To apply an account restriction, use Player Limitation in your casino account or contact the casino account support team directly.