Contact Lord Ping Support
Contact our support team
For help with this site, email our support team at [email protected]. Tell us which page you were using and what you need help with.
For a Lord Ping gambling-account enquiry, use the operator's support options within the casino service. Skill on Net Ltd operates that service and handles account matters.
Choose the right contact route
| Your question | Where to go |
|---|---|
| A page or link on this site | Email our support team at [email protected] with the page address and a description of the problem. |
| Lord Ping login, payments or account questions | Use the casino service's Customer Support option. |
| Live assistance with a gambling account | Sign in to the casino account and select Live Chat. The operator lists chat hours as 06:00–00:00 GMT. |
| Limits, breaks or self-exclusion | Open Player Limitation in My Account, or ask the operator's support team for guidance. |
The chat hours above apply to the operator's service. They do not set email response times for this site.
What to include
For a technical problem on this site, give our support team enough detail to understand what happened:
- The page address and the action you tried.
- Any error message you saw.
- Your device and browser, with the approximate time of the problem.
Leave passwords, payment-card details and identity documents out of your message.
When emailing the operator about a gambling account, write from your registered email address and include your username. The operator may make additional checks to establish that you hold the account. Start a separate support enquiry: replies to automated deposit or bonus confirmations do not count as received contact under its terms.
Raising an account complaint
Contact the operator's Customer Support promptly if you need to raise a claim or complaint about your gambling account. Put it in writing and include your username, full name, a clear account of what happened, and the relevant dates and times.
If the first support response does not resolve the matter, ask for a manager or supervisor to review it. Skill on Net Ltd's complaints procedure provides for a decision within 96 hours at that escalation stage. This timeframe concerns the operator's complaints process, rather than enquiries sent to this site.
Help with gambling limits
If you need to step away from gambling, use the account's Player Limitation controls or contact the operator for assistance. Our responsible gambling page explains the available options in more detail.